Privacy policy

1. Information we collect

We collect information in three ways:

• Information you give us — when you sign up or contact us we collect details such as your name, business name, email address, phone number and billing information.
• Information processed on behalf of our clients — when a business uses Wubble, we process that business's WhatsApp data (customer contacts, message content, templates and delivery information) as a service provider acting on the business's instructions. Our handling of this data is described in detail in our WhatsApp data handling policy.
• Information collected automatically — standard technical data such as IP address, browser type, device information and pages visited, used to keep the service secure and understand how it is used.

2. How we use information

• To provide, operate and improve the Wubble platform.
• To set up and support your account, including onboarding assistance.
• To bill you — including passing through WhatsApp messaging charges at Meta's exact rate.
• To communicate with you about the service, such as invoices, changes and support replies.
• To keep the platform secure and prevent abuse.

We do not sell personal data, and we do not use our clients' customer data for advertising or for any purpose other than providing the service.

3. Sharing of information

We share data only with parties needed to run the service:

• Meta Platforms — messages sent and received through Wubble travel over the WhatsApp Business Platform operated by Meta, subject to Meta's own terms and privacy policies.
• Infrastructure and service providers — such as hosting and payment providers, bound to use data only to provide their services to us.
• Legal requirements — if required by law, regulation or valid legal process in India.

4. Data retention

We retain account data for as long as your account is active. Client WhatsApp data (contacts, conversations, templates) is retained while the client's account is active and deleted or anonymised within a reasonable period after account closure or on verified request. We may retain limited records where required for legal, tax or accounting purposes.

5. Security

Data is encrypted in transit, access to production systems is restricted to authorised personnel, and we follow reasonable industry practices to protect the data we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent where processing is based on consent. If you are a customer of a business that uses Wubble, please contact that business first — we act on their instructions for their customer data, and we will assist them in honouring your request.

7. Cookies

wubble.in uses only the cookies necessary for the site to function and basic, privacy-respecting analytics where enabled. We do not use third-party advertising cookies.

8. Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page with an updated date. Continued use of the service after changes take effect constitutes acceptance.

9. Contact

For privacy questions or requests, contact Aquilyn Digital LLP at [email protected], or on WhatsApp at +91 93951 62610. Postal address: Aquilyn Digital LLP, Silchar, Assam, India.